Notifications
Choose administrator and customer email events and reminder timing.
Notifications
Settings → Notifications separates administrator copies from messages sent to customers. Turning off an administrator copy does not remove the underlying customer event.
Administrator notifications
All administrator email switches are enabled by default. The destination is set in Email Settings. Choose whether to receive copies when:
- a service renewal reminder goes out;
- support hours are added, used, or work is logged for billing after work;
- a pending support payment reminder is sent;
- a support invoice or payment-history invoice is sent;
- an online Stripe or IRIS payment completes;
- a monthly Stripe subscription is activated or cancelled;
- a customer creates or replies to a support ticket;
- a customer comments on a project task or subtask; or
- an administrator replies to a customer ticket (optional admin copy).
Disable an event if it creates unnecessary inbox traffic, not to change the payment or support record itself.
Customer notifications
Set the Automatic send time for scheduled customer messages (the displayed default is 17:00). The Support Payment Reminder switch controls reminders for work billed after completion; reminders stop when the payment is completed. Send frequency sets the number of days between repeated reminders while it remains pending. Project Waiting Customer allows an administrator to email the customer from a project comment when their input is needed.
Renewal reminder subjects for 15, 7 and 1 days before expiry, support-hour and support-payment subjects, and an option to skip already expired services appear in Email Settings. Customer reminders depend on the service dates and usable email address in the customer profile.
See Email Settings and Services.