Connector troubleshooting

If General says Not connected, check the customer website in Climenos, the Connector's This Site URL, and the pairing details. Save corrected settings and try once. If the screen reports too many attempts or a retry countdown, wait for the displayed cooldown before trying again; repeated clicks can extend the problem. Do not regenerate connection details unless you intend to update both sides.

If the panel connects but maintenance information is absent, inspect Maintenance Synchronization for the last successful run and try Synchronize now once. If Google data is missing, check the customer's property mapping in Reports; it is a separate connection. If a custom dashboard page is blank, confirm the selected page exists and renders normally on the customer site.

The Settings → Debug Log can be enabled temporarily by an administrator, then downloaded for support or cleared. Keep diagnostic logging off during normal use unless investigating a problem. Share only what a trusted support contact needs.

Related: Connect a customer website and Reports.