---
title: Notifications
description: Choose administrator and customer email events and reminder timing.
category: Settings
order: 3
categoryOrder: 20
---

# Notifications

**Settings → Notifications** separates administrator copies from messages sent to customers. Turning off an administrator copy does not remove the underlying customer event.

## Administrator notifications

All administrator email switches are enabled by default. The destination is set in [Email Settings](/docs/settings/email-settings). Choose whether to receive copies when:

- a service renewal reminder goes out;
- support hours are added, used, or work is logged for billing after work;
- a pending support payment reminder is sent;
- a support invoice or payment-history invoice is sent;
- an online Stripe or IRIS payment completes;
- a monthly Stripe subscription is activated or cancelled;
- a customer creates or replies to a support ticket;
- a customer comments on a project task or subtask; or
- an administrator replies to a customer ticket (optional admin copy).

Disable an event if it creates unnecessary inbox traffic, not to change the payment or support record itself.

## Customer notifications

Set the **Automatic send time** for scheduled customer messages (the displayed default is 17:00). The **Support Payment Reminder** switch controls reminders for work billed after completion; reminders stop when the payment is completed. **Send frequency** sets the number of days between repeated reminders while it remains pending. **Project Waiting Customer** allows an administrator to email the customer from a project comment when their input is needed.

Renewal reminder subjects for **15, 7 and 1 days before expiry**, support-hour and support-payment subjects, and an option to skip already expired services appear in Email Settings. Customer reminders depend on the service dates and usable email address in the customer profile.

See [Email Settings](/docs/settings/email-settings) and [Services](/docs/customers/services).