---
title: Custom services
description: Add customer-specific work outside the built-in service cards.
category: Customers
order: 5
categoryOrder: 30
---

# Custom services

Use a custom service when Maintenance, Support, Hosting or Domain does not describe the work. Examples include monthly content updates, an accessibility review or a managed email package. A custom service is attached to one customer; it is not a new global built-in service type.

Enter a clear **Service title**, enable the card, and choose **One-time payment**, **Annual renewal payment** or **Monthly Stripe subscription**. An annual renewal advances its date by a year when it is marked paid. Choose the payment status. Supply the **Amount Excluding VAT**; the card calculates net value, VAT and total using the customer's rate. The VAT-rate field here is read-only—change a customer exception in Tax Details.

Choose **No date** or **Use date** and enter the date where relevant. The dashboard, status-badge and notes visibility controls let you decide what the customer sees. Add **Notes / Custom Text** and an invoice document when appropriate. To remove an existing custom service, select **Delete this custom service on save**; its invoices and payment history remain available.

Save the customer after adding or changing a custom card. Review the result in Renewals if the service has a renewal date. Avoid using a custom card merely to duplicate a built-in service, because that makes the customer's payment picture harder to read.

See [Services](/docs/customers/services) and [Customer Renewals](/docs/renewals/customer-renewals).